Family Advisor Service

The Family Advisor Service works with people with a learning disability and their parents/ carers and families to help them achieve the services and support that they are entitled to. This could include benefits, respite care, transport, social and leisure opportunities, transition, moving out of home and finding suitable employment.

Your support has been invaluable to me

We have one family advisor. Who support all carers with their dependent children and adults. This includes reviewing the annual care plan, to meet the needs of our clients so they receive appropriate services and support at home and in the local community.

I just wanted to take a moment to express my heartfelt appreciation for the incredible support you provide to Jane. The time and effort you spend calming her down and speaking clearly to her is truly a remarkable skill. I know you may not always receive a thank you, but I want you to know how much your work means to Jane and myself.

We provide an advocacy service for parents and carers, and also for service users. We can support people through a variety of different situations and life opportunities. We also provide support for parents with a learning disability, by providing an advocacy service throughout various meetings. We can offer information, advice and guidance at any stage of their child’s development.

I could not do this without you

The family advisor service can also provide support with applying for benefits and with the appeal process if benefits are denied. As well as helping with benefits the service can also help support with applications to the Court Of Protection for Deputyship.

Caroline Austin
Head of Family Advisor Service
Julie Chaundry
Manager of Family Advisor Service
Advocate and Family Advisor

In our role we have the absolute privilege of building close supportive relationships with adults & children who have additional needs, their family and friends and often at an extremely difficult and stressful time in their life.

The support we provide can be in the form of a single conversation or meeting to a longer term working relationship lasting years and many clients return to us periodically throughout their lives.

Our service is essential and has an ever growing need in West Berkshire which has resulted in us expanding the team to include Julie Chaundy as the Service Manager, Family Advisor and Advocate.

If you would like more information please call 01635 41464 or email info@wbmencap.org

I could not have got through the last few months without you, you are the only person I can trust

My Letter of Wishes

Support with difficult conversations about end of life wishes for adults with a learning disability

West Berkshire Mencap, supported by The Advocacy People and West Berkshire Learning Disability Partnership Board, have identified that speaking to adults with a learning disability can be difficult and distressing and will often be avoided. However, the people we love and support have the right for their wishes to be heard so we are arranging 3 sessions to support parents / carers / support staff with these conversations.

If you would like more information please call 01635 41464 or email info@wbmencap.org

Hey Caz 💛 I just wanted to say a huge thank you for everything you did for me today – and for the older children too and for dropping me in for the call with the younger children. It honestly means so much. It is such a nice feeling having the support and a second pair of ears when I don’t always listen first or when my defences come up before I take things in. after the spotlight it never feels as bad, and I am really grateful you help me find the constructive bits need to change to make things better, or just to see things clearer. I honestly appreciate you having me so much – thank you 💛

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